Orders are shipped via UPS Ground unless you select a different option (e.g., 2-Day Air). Deliveries to PO boxes are sent through USPS Priority Mail.

We strive to ensure your order arrives quickly and safely every time.

We currently ship to the USA with plans to expand to more countries soon.

Since our marshmallows are handmade with love, please allow 3–5 business days for processing. Shipping typically takes an additional 2–3 business days.

Express or overnight shipping speeds up delivery time but does not shorten processing.

During holidays or peak seasons, processing may take up to 7–10 business days, as making marshmallows is a multi-day process. We want to ensure you always receive the best marshmallows ever!

If you need your order urgently or by a specific date, reach out to us at marshmallowcrushco@gmail.com — we’ll do our best to make it happe

Our marshmallows are dusted with a mix of powdered sugar and cornstarch to keep them soft and non-sticky. In the hot summer months, the coating can melt a little during transit, which may make them feel sticky again. Don’t worry — they’re still perfectly fresh, safe to eat, and just as delicious! If you’d like them drier, simply toss them in a bit more powdered sugar.

To help protect your treats, we ship with ice packs and insulated bubble wrap during warmer months, so your marshmallows always arrive fresh and tasty.

Since all of our products are edible and perishable, we cannot offer refunds or exchanges for food safety reasons.

If your order arrives damaged, please email us at marshmallowcrushco@gmail.com and we’ll be happy to help resolve the issue.

Route Protection If you purchased Route Protection with your order, your package is covered with extra protection. With Route, you can easily choose a refund or replacement, and they’ll coordinate with us to make sure your request is handled quickly.

How to file a Route claim:

1. Open the Route Resolve Center (via the Route app or the link in your order confirmation email).

2. Enter your email and order number, then click Next.

3. Select the items you’re filing for and the issue type.

4. Choose from these options: Lost, Stolen, Damaged (melted, dented, etc.), or Other issue.

5. Provide any additional details requested.

6. Select your preferred resolution: refund or replacement.

7. Review your order issue summary for next steps. You can log into the Route page anytime to check for updates.

Shipping Issues

While Marshmallow Crush is not responsible for packages lost or damaged during shipping, please contact us at marshmallowcrushco@gmail.com and we’ll do our best to help resolve the issue.

If your order is returned to us due to an incorrect address or customer shipping error, you may choose to:

• Pay the shipping cost for us to resend your order, or

• Receive a refund with a 20% restocking fee deducted.

Route Protection If you purchased Route Protection, your order is fully covered. You can easily request a refund or replacement, and Route will work directly with us to make sure your choice is handled quickly.

How to file a claim through Route:

1. Visit the Route Resolve Center (via the Route app or the link in your order confirmation email).

2. Enter your email and order number, then click Next.

3. Select the items you’d like to file for and choose the issue type.

4. Issue options include: Lost, Stolen, Damaged (melted, dented, etc.), or Other.

5. Provide additional details about the issue.

6. Select your resolution preference: Refund or Replacement.

7. Review your order issue summary for next steps. You can log into Route anytime to check updates.

As a small business, we juggle many roles each day — from making and shipping your order to answering emails and managing social media. Please allow up to 24 business hours for us to respond to your message. Our email hours are Monday–Friday, 9 AM to 5 PM CST.